Meet Our Board – Monisha Khanna

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Co-op Board Elections are here, but we wanted to give you the chance to digitally meet some of current board members as you gear up to vote for the new ones! Co-op Owners, be sure to vote in-store or online for three new board members. Board elections will run from October 2-30. Learn more here.

NAME: Monisha Khanna

YEARS ON BOARD: Three Years

NEWEST BOARD DISCUSSIONS: 

    • Board elections
    • Visioning for the future of FCFC 
    • Continuing the work of equity and justice 

 

HOW ARE YOU CELEBRATING THE SEASON?

It is officially fall, so I would say all things pumpkin! Between the pumpkins, gourds and squash, the pumpkin treats, and pumpkin beer, I feel ready for fall!

 

WHY DO YOU SERVE ON THE BOARD?

I serve on the board as an opportunity to serve the community. Local small businesses are vital to our community and as the co-op supports these, I believe it to be very important that we support the co-op in its growth and success. The initiatives of being welcoming and making local, fresh food accessible to more members of our community will only help us all thrive.

 

WHAT BROUGHT YOU TO FIRST SHOPPING AT THE CO-OP?

My husband, Mario and I both enjoy cooking. When we moved to the Valley six years ago, we were looking for lamb to make a pasta dish. We became members of the co-op at the very first visit as it seemed to have all our regularly purchased items. We’ve come to love the bulk selection, meat and produce, and beer options.

A Co-op Dozen – Ben Sandel Reflecting on 2011 – Now

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Ben Sandel, our first board president, speaking to a crowd at our Grand Opening in 2011. 

Twelve years ago today I was nervous. For six years before that I’d been talking to everyone who would listen about how great it would be if Harrisonburg had its own cooperative grocery store. And now they were going to see for themselves whether it was as good as I’d been telling them it would be. I probably could’ve worried less, because we had (and still have!) Steve Cooke as our General Manager and he had shepherded the store through construction, hiring staff, and pretty much everything else that had to be done to open a new grocery store from scratch. We also had (and still have!) our extraordinary slice of the Shenandoah Valley with all the farmers, producers, bakers, cheese makers, flower growers, artisans and great people who seemed to get that we were trying to create something special.

When our doors first opened Friendly City Food Co-op was part of a wave of new cooperative activity across the US. People wanted businesses that served their needs in ways that were less extractive, kinder, and focused on the needs of the people in the community. And they wanted a really good soup, salad and hot food bar. We got all of that and more! Friendly City Food Co-op is bustling and has made a place in the longstanding cooperative history of our community, alongside Rockingham Co-op (over 100 years old!), Virginia Poultry Growers Cooperative, Shenandoah Valley Electric Co-op, and the many other co-ops and credit unions that keep control and money, in the hands of local folks.  

For me, personally, I now work with co-ops all over to help them open and grow. I also have a son who is one of the great staff people at Friendly City. Creating a new co-op is something a community can be proud of, and I am so happy Friendly City Food Co-op is here and thriving. Go co-op! 

Ben Sandel, first board president of FCFC.

A Co-op Dozen – Reflecting on 12 Years of Local Love

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Steve Cooke, General Manager at our Grand Opening in 2011

 

A Co-op Dozen- 12 Years in the Blink of an Eye

Steve Cooke, General Manager

2011

Friendly City opened its doors on Monday, June 6th at 4 pm, as the Radical Roots CSA was coming to set up for its first pickup of season. Within 20 minutes, the bike rack was full ! Our first full week of sales (6/1 -6/18) generated $36,734 from 2001 customers. The Official Grand Opening occurred on July 9th. The Steel Wheels performed as our headline musical act. We had 1,350 owner households and just 18 employees. 

In September of that year, nationally known Fermentation author, Sandor Katz, visited and gave our first (non- how to join the co-op class) in the middle of our sales floor to a large crowd. 

2014

Not quite 3 years after opening, the Co-op Board approved a renovation project pending financing at the May board meeting. The planning of an owner loan campaign resulted in a year end decision to move ahead with the project. 

In December, we launched a New Year’s Resolution Boost, helping our shoppers kick start their year off on the right foot with local foods, green products, and healthier traditions. This program has continued every year since. 

2015

Our first sales floor renovation was completed by the end of March. We added a hot bar to complement the salad/soup bar, as well as a beer and wine department after hearing the continual requests since we first opened. The new beer and wine zone took the place of the coffee bar and pastries, which moved up closer to the check stands up front. We began the sublease of half of the former Blessed Sacrament food pantry to the Teeny Tiny Spice Co. who became a hyper-local vendor, literally behind the wall of our bulk foods and spices section. Sometimes when they were grinding, you could smell spices while you were buying them in the store. During the renovation we also added a Community Room, small office, and a Produce prep room and Grocery workspace. 

2016

The first class in our new Community Room took place in January, it was a Seed Starting Class taught by Project GROWS. 

Our Hot Food Bar debuted on Mardi Gras Day in February with a delicious Cajun Creole feast. 

2017

We launched the Owner Rewards points based program. Every dollar spent earns 1 point. 100 points = $100 in reward. Minimum of 300 points ($3.00) to claim reward. 

This year we also kicked off our “Round Up at Register” with shoppers rounding up their purchases to support the Harrisonburg Farmers Market’s SNAP Match program, so their customers using SNAP could get twice as much produce for their dollars. We were so excited by the SNAP matching program, that we were in the first batch of retail grocery participants to take part, starting our SNAP match a year and a half later. We continue to offer SNAP matching to this day, and customers who pay with EBT receive 50% off all fresh and frozen produce as well as fruit/veggie/herb seeds and plants.

2018

We began planning our next major expansion to finally inhabit the full footprint of our 10,000 square foot space as monthly sales started creeping over $400,000. We also upgraded our online owner application to a fillable .pdf with online payment option, bringing co-op ownership into the digital age!

2019

The owner loan campaign for our expansion continued throughout the year, as we simultaneously sought outside financing to boost our efforts. When we opened in 2011, banks and lenders were not willing to take a chance on a start-up community-owned enterprise with no one person responsible for the debt. Start-up funding was entirely locally sourced from owners, and one angel investor, who continues to support us. 

We bought new green composting bins for our café area, rest rooms, break room, and a large one for loading dock, and started taking non-food compostables (hot bar/salad bar containers, soup/coffee cups/lids, compostable plasticware, paper towels, non-BPA register receipts) to Black Bear compost facility every two weeks. 

Our Living Wage initiative launched on January 1, 2019. 

2020

Owner loan campaign wrapped up early in the year with over $630, 000 and another $300,000 from our angel. LISC (Local Initiatives Support Corp.) loan for $1,150,000 closed on Tuesday, May 26th.  And so, in the midst of a global pandemic, we had to decide whether to go ahead with the expansion project, or pause for a bit and see what happened. There was already talk of potential supply cost increases, and we had planned for a 9-month phased project working in closed off sections of the store while we maintained “normal” operations. Ultimately, we decides to go ahead with the project since sales would likely be off anyways due to the COVID-19 pandemic. 

Demolition began on June 1st. The priority in Phase I the southwest corner, just south of current restrooms. This sped up the timeline for re-inhabiting the area for operations, thus growing our sales floor which allowed us to welcome more shoppers, and get the kitchen in full production sooner. Even with restrictions on number of customers allowed in the store at one time, and mask policies in place, sales continued to grow even during the project. The new palace of a kitchen, was ready to move in before year end, and work began on the back of the store – adding a produce prep area, new walk-ins and meat cases. 

During this time we also scrambled to create an online ordering/curbside pick-up service. At first, it was just the basics, and relied heavily on what our shoppers remembered we had in the store. It got a lot of usage, even with its barebones functionality. 

2021 (Expansion completed in March 2021)

The next phases of the expansion moved quickly and work was completed around the end of March. Reinforcements came in from UNFI, our primary distributor, and the NCG, our virtual co-op chain, to help us tear down the old shelving, build new, and re-merchandise our whole store in April. All in all, the project finished under budget and on time, remarkable really considering how much the supply chains broke down and construction costs soared in the coming year for other businesses. During the entirety of our expansion project we only had to close the store for two days! Sales growth finished up over 8% for the expansion/pandemic year; very much the opposite of our predictions.  

CoGo, our online ordering platform, through which shoppers were able to see almost all of our available products, and not have to rely on memory to place orders, went live on October 1st.

2022

We continued following the mandates for COVID protocols, and attracted new customers looking for a shelter in the “storm.” Sales grew over 25% as we were able to lift customer counts and slowly return to a new normal. The hot food bar became a popular, quick, and healthier option for downtown lunch and dinner. 

In May, we kicked off a new Recycled Jar program for our bulk foods department. Shoppers bring in their glass jars with matching lids, and we wash them in our commercial dishwasher then put them out for everyone to use for their bulk shopping. 

On June 11th from 6 – 8 p.m. “What has gone before…1850 – Present” exhibit opened (Curated by Shenandoah Valley Black Heritage Project) – showing the history of the land on which our co-op store sits. 

Café seating area opened to the public on June 1st, for first time since the expansion project completed and COVID precautions were scaled back. 

This was the year our starting wage to became $15, and the wages for all other team members were adjusted to avoid wage compression. We received the Gold level certification from the Harrisonburg/Rockingham Living Wage campaign. 

2023

Added bulk non-food liquids to our bulk department to help our shoppers with other ways to reduce packaging in their lives. 

In January, our kitchen started offering a Sunday brunch with an ever expanding, and delicious menu.

Five small groups of team members have been meeting regularly developing a 3-year Strategic Plan that is “True to our Roots, feeding our soil to strengthen our systems to prepare for dreaming about what comes next!” Stay tuned for more details. 

Now we are celebrating our 12th Birthday and we couldn’t have made it to 12 years without our amazing shoppers, friendly team, and vibrant local community! Cheers to 12 years, and many more to come.

Vibrant, Local Economy

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By Steve Cooke, General Manager 2/4/22

The first point of our Vision statement is “Friendly City Food Co-op exists so that the Shenandoah Valley has a vibrant, local economy.” This means that our goals include growing our local economy; creating and sustaining livable wage jobs; circulating dollars within the Valley; sourcing as much as feasible from area producers while inter-connecting with local economies outside the region for products not produced or grown here; and nourishing residents of the Valley. When you shop at Friendly City, you are supporting these values!

It’s important to note how the resiliency we create through our support of local has served us during the pandemic. The relationships we have with local producers kept our shelves full of fresh foods, even as the regular channels for food distribution were strained from unpredictable consumer buying. Sourcing locally strengthens our regional economy, builds sustainability, and provides ongoing regional food security.

We want good food to be affordable too! This means we’re constantly working on ways to honor the real cost of clean, healthy foods at a price you can afford. We will always feature our Co-op Basics, (purple tags) with organic, and natural grocery and wellness items with Everyday Low Prices. This program brings together the manufacturers, distributors and retailers like Friendly City Food Co-op, to bring the lowest price possible to our co-op community. Co-op Basics products are predominantly certified organic to bust the myth that organic food is too expensive.

The Co-op Deals sales flier (green topped sale tags) and complementary coupon program allow you to save big on many items, throughout the co-op – they change every couple of weeks – and sometimes combine coupons with sale prices to increase your savings. Our 99 cent Local Produce table offers great savings on healthy fruits and vegetables, grown here in the valley, throughout most of the year.

There is great value in spending any of your shopping dollars at our local co-op. Our commitment to support local farmers, local producers as well as programs that help keep organic groceries affordable, is at the heart of our Vision statement and exists for the betterment of our community. We never take it for granted that you choose to shop with us. Thank you for your support!

 

How to Store Produce

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There’s nothing worse than opening your produce drawer and finding a wilting, rubbery, stalk of something that used to be celery. We’ve all done it, and now more than ever, we want to be conscious of how much food we waste. And besides, who likes throwing money down the compost bin?!

The Produce Storage Guide is a great reference for storing your produce, so it will stay fresh and nutritious as long as possible for you. Aside from overall good practices, there is a listing of over 80 fruits and vegetables with specific instructions on how to best store each. There is also a ripeness guide listing what produce should be eaten first and what keeps longer.

No more wilted watercress!

Food is Changing – It’s Great To Keep Up

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Are you interested in learning more about people who produce and care about food and, in turn, are helping to transform the environment in which our food is grown? How about understanding the connections and collaborations that form in order to improve the way we eat?

The Change Food Video Library is a comprehensive collection of the best short length videos covering both problems and solutions to food and farming today. It includes talks from Change Food, The Real Food Media Project, TED, TEDxManhattan and other TEDx events.

The videos are supplemented with online educational information such as links to other sites, materials to be used for discussion, actions and campaigns, and links to additional reading.

Just a quick glance led me to find videos on all sorts of interesting topics, such as “What role do chefs play in the future of good food?” Or, “How can we feed more people by addressing food waste?” And, “Why is organic food so *#@! expensive”?

An excellent resource, the Change Food Video Library presents quality content that is accurate and up to date – and maybe best of all, located in one easily accessible place.

You don’t have to be a teacher, lecturer or event organizer to appreciate this library – just someone with a desire to know more about the changing world of food today.