Co-Go Order Online

FREQUENTLY ASKED QUESTIONS

1. As a current Owner, how do I set up an online account for the first time?
   Current Owners click the SIGN IN button in the top right corner, then the small green button “Reset Now.” Follow the prompts to reset your password and create a Co-Go account.  You will have the option to receive a confirmation code by text, email or phone call. You must use the phone number or email associated with your Member/Owner account. Enter the code sent to you and create a new password. If you need assistance, or would like to update your contact information on file, please give us a call at 540-801-8882.
2. What do I do when I arrive at the store for Curbside Pickup?
   When you arrive to pick up your order, call the store at 540-801-8882 and give us your first and last name.
3. Can someone else pick up my order?
   Yes, another person can pick up your order. They can give us the name of the Curbside Shopper when they pick up.
4. If you are not an Owner, simply start shopping. You will be prompted to enter your contact information at checkout.
5. How do I place an order and reserve a pickup time?
   To order, just start adding products to your cart. Orders can be placed online anytime, 24 hours a day. When checking out, you will be provided with a range of available time slots for pickup. Choose the most convenient for you. Pickup times are available between 9am and 6pm daily.
6. How do I pay for my order?
   Co-Go orders must be paid using our secure online checkout. We accept all credit and debit cards. No cash or checks can be accepted at this time.
7. How will I know how much is charged to my credit card?
   As you add items to your shopping cart, you will see a running total at the top right of the screen. When you are finished shopping and ready to check out, the Grand Total is the amount your card will be approved for. Your payment will not be finalized until our team has shopped your order. If it becomes necessary to omit an item from your order, the total amount charged to your card may be less than what appeared at checkout.
8. What do I do when I arrive at the store for Curbside Pickup?
   When you arrive to pick up your order, call the store at 540-801-8882 and give us your name and the number of your Curbside Pickup parking space.
9. Can someone else pick up my order?
   Yes, another person can pick up your order. When you place the order, just let us know in the notes field who will be picking it up.
10. How can I use my discounts or coupons?
    Any advertised specials or sale prices will automatically be applied. If you have a coupon, or if you’d like to use your Owner Rewards points toward your purchase, you can mention it in the ORDER INSTRUCTIONS field in the shopping cart.
11. Do you accept EBT/SNAP or Gift Cards?
    We do accept both, but cannot process them online. You must select the PAY AT PICKUP option when checking out and when you get to the store you can either come in to check out, or if doing Curbside Pickup, when you arrive at the store, you can either read the card number over the phone or have the runner take your card into the store to complete the transaction.
12. I like to pick my own produce and meat. how do I now you’ll pick the freshest available? 
    Quality is our top priority. Our staff will hand-select produce, meat and seafood items for each order with great care. These items will then be stored appropriately, including refrigeration or freezing, until time for pickup.
13. How do I communicate special requests when ordering online?
    If you have special instructions for a specific item (such as green bananas instead of ripe), you can add it in the shopping cart by clicking ADD ITEM INSTRUCTIONS under the specific item (in this case, bananas).
    For general requests and instructions, please use the ORDER INSTRUCTIONS field in the shopping cart.
14. What if my item is unavailable in the store?
    We always strive to keep items in stock, however, an item you’ve selected may occasionally be out of stock when it comes time to pull your order from the shelves. You will not be charged for any item you do not receive.
15. Can I request an item substitution? 
    When you place your order, you may indicate item substitutions in the ADD ITEM INSTRUCTION field. We will fulfill your request whenever possible.
    Requested substitutions may include conventional for organic, generic for brand names, one flavor for another, etc.
    Any special dietary items (gluten-free, vegan, etc.) will be substituted with items that meet the same dietary requirements, or left off the order if no options are available.
16. What if I am not satisfied with something when I get home?
    If you have questions or you’re not 100% satisfied with your order, please contact us at 540-801-8882 or cogo@friendlycity.coop
    Our return policy gives you either your money back or an exchange on your next order.