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Co-Go FAQs
Can I shop Co-Go without making an account?
Yes! Simply start shopping and enter your contact information at checkout.
How do I make an account?
At this time only Co-op Owners can make a Co-Go account, if you’re not an Owner you can just start shopping!
To create an account: Click the SIGN IN button in the top right corner, then the small green button “Reset Now.” Follow the prompts to reset your password and create a Co-Go account. You will have the option to receive a confirmation code by text, email or phone call. You must use the phone number or email associated with your Owner account. Enter the code sent to you and create a new password. If you need assistance, or would like to update your contact information on file, please give us a call at (540)801-8882.
I’m a Co-op Owner, will I get Owner Points for my Co-Go purchases?
Yes, you just have to create an account and make sure you’re signed in when placing your order.
What do I do when I arrive to pick up my groceries?
Park out front in one of our Co-Go Curbside Pick-up spots and call the store to let us know you’re here (540) 801-8882
Do I have to be an Owner to shop at the co-op?
No, anyone can shop at the co-op!
How will I know how much I’m being charged?
As you add items to your shopping cart, you will see a running total at the top right of the screen. When you are finished shopping and ready to check out, the Grand Total is the amount your card will be approved for. Your payment will not be finalized until our team has shopped your order. If we have to remove an item from your order, the total amount charged to your card may be less than what appeared at checkout.
Do you do substitutions when products are out of stock?
When you place your order, you may indicate item substitutions in the ADD ITEM INSTRUCTION field. We will fulfill your request whenever possible.
Requested substitutions may include conventional for organic, generic for brand names, one flavor for another, etc.
Any special dietary items (gluten-free, vegan, etc.) will be substituted with items that meet the same dietary requirements, or left off the order if no options are available.
Do you accept EBT/SNAP or Gift Cards?
We do accept both, but cannot process them online. You must select the PAY AT PICKUP option when checking out and, when you arrive at the store, you can either read the card number over the phone or have a team member take your card into the store to complete the transaction for your groceries
What if I am not satisfied with something when I get home?
If you have questions or you’re not 100% satisfied with your order, please contact us and we’ll make things right. Our return policy gives you either your money back or an exchange on your next order of groceries.